Accidents happen. But with complimentary the Polestar Excess Return team, you can leave it to us to take care of things and get your Polestar car back on the road. We're here for you, 24 hours a day, whoever you're insured with.
Hassle. Inconvenience. Things you don't want after an accident. So just call Polestar first on 0330 808 9488 before your insurer, and we'll step in to help. We'll provide accident recovery and a free replacement car while your car is being repaired (subject to availability and conditions).
And you can expect the highest quality repair at a Polestar Approved Repairer where only Polestar Genuine Parts will be used - something that insurers don't always guarantee.
We take care of your car
| Polestar Guaranteed |
the Polestar Excess Return team |
Top UK insurers |
| Polestar Genuine Parts |
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| Polestar Approved Repairers |
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| Polestar trained technicians |
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Polestar manufacturer warranty & safety rating preserved
by only fitting genuine parts |
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| Source: Research of the top 10 UK motor insurers' policy wordings conducted by Car Care Plan in . |
Accident? Call Polestar first on 0330 808 9488.
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Conditions and exclusions:
- The the Polestar Excess Return team service is available in the UK when you call Polestar first on 0330 808 9488 following an accident, before your insurer, providing that we handle your claim on your behalf with your insurer and manage your repair through a Polestar Approved Repairer.
- The service is not available for Motability vehicles or misfuelling claims. For standalone glass claims, we can refer you to our glass provider, but this will be subject to the terms and conditions of your own insurance policy.
- Accident recovery is provided for unroadworthy vehicles only. If you cancel the recovery of your vehicle, any cancellation charges incurred will be at your cost. If your insurer rejects your claim, any recovery costs incurred will be at your cost.
- A replacement car is provided subject to availability for accident repairs (excluding standalone glass repairs/replacements) carried out by a Polestar Approved Repairer. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle. A courtesy car is not supplied if your vehicle is a total loss. If you are already in possession of a courtesy car at the time your vehicle is deemed a total loss, you will be required to return it to the repairer immediately.
- In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our the Polestar Excess Return team service with a Polestar Approved Repairer.
- Some insurers may charge an additional excess for using our repairers.
- Following an accident, we can arrange for you and your passengers to be taken home or to an address of your choice (including a railway station or such like for onward travel) where such home or address is within a 20 mile radius of the incident site.
the Polestar Excess Return team is provided by Car Care Plan Limited which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG. To understand how we may process your information read our Fair Use Notice
